Third Party Survey Report on Station Cleanliness Results

• Minister of Railways, Coal, Finance & Corporate Affairs, Shri Piyush Goyal has released a report on Station Cleanliness conducted by Quality Council of India (QCI).

• This is the third such audit cum survey which has been conducted by Railways to increase the level of cleanliness by identifying unclean spots/gaps and to improve cleanliness standards and also to propel healthy competition among railway stations.

• The third report of Third Party Audit-cum-Survey of ranking of cleanliness covers 407 stations which include 75 station in A1 and 332 stations in A category stations. The top scorers are as under:

• A1 category stations (out of 75)

1st: Jodhpur/North-Western Railway
2nd: Jaipur/North-Western Railway
3rd: Tirupati/South-Central Railway

• A category stations (out of a total of 332)

1st: Marwar/North Western Railway
2nd: Phulera/North -Western Railway
3rd: Warangal/South-Central Railway

• Zonal Railway rankings are:

1st: North Western Railway
2nd: South Central Railway
3rd: East Coast Railway

Salient features of the report:-

• As per survey report, as compared to 2017 there is 9% improvement in top 100 stations, 14% in the next 100 stations, 20% in 201-300 stations and 31% in 301-407 stations.

• 10 Zones have shown 10-20% improvement, 4 zones have improved more than 20% and two zones have shown less than 10% improvement in cleanliness as compared to 2017.

• As a result of the policy decision taken for conducting such periodical annual surveys, the survey is conducted with a view to identify unclean spots/gaps and to improve cleanliness standards and also to propel healthy competition among railway stations.

• The survey has also been conducted in 2018 by Quality Council of India (QCI) with the help of their partners. For the purpose of survey and audit, QCI has trained and deployed 160 assessors to ensure quality and consistency. QCI has deployed 2 persons on each station for 2 days and the Central team consisted of 3 persons for 25 days. Thus a total of 1628 maydays were deployed.

• First survey conducted by IRCTC in 2016 by conducting interviews of passengers at the stations on various parameters of cleanliness and rating them on these bases. The second survey in 2017 was conducted by Quality Council of India.

• The parameters adopted for conducting the survey were: Evaluation of Process of cleanliness in Parking, main entry area, main platform, waiting room, (33.33%) direct observation by QCI assessors of cleanliness in these areas (33.33%) and passenger feedback (33.33%). A 24×7 control room was set up and images were geo-tagged to monitor progress.

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